Marc Sparks: On Leadership
Sam was right; the customer is boss!
Walmart’s founder Sam Walton was right when he said the customer can fire anyone in a company from the chairman on down “just by spending his money elsewhere.” Sam and entrepreneur Marc Sparks are kindred spirits in that regard. Marc says the best way to keep any customer from firing your company is to provide quality customer service. He also tells you how to go about doing just that. Read entire blog at Timber Creek Capital...
Read MoreMarc Sparks: Two Surefire Signs Your Meeting is a Flop
You’re running a meeting, and you’re looking around the room. Half of the participants are either checking their cellphones or hiding behind laptops. Of those who aren’t, half are gazing off somewhere into space, clearly not focused on the topics at hand. Read how Marc Sparks, an entrepreneur who has been involved in more than sixty start-ups since the Seventies, prevents this from happening in his meetings. Read entire article at...
Read MoreMarc Sparks: Everyone Loves Praise
People always ask me what’s my secret for motivating my staff? The answer is really quite simple: praise them publicly. Someone comes up with a great idea? A sales associate lands that major client? A client recognizes your company’s great customer service? These are all excellent reasons to single out individuals and teams with praise—in front of everyone! Send a companywide email, or make an announcement at the next company meeting or gathering. Doing so will motivate your staff to do even greater things. Read full article on...
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